Office for Dr Leone, Dr Mathew, Dr Ballard - Phone: 519-624-5999 Fax: 519-624-1117
350 Contestoga Blvd, Unit B4D Cambridge, ON N1R 7L7
Phone: 519.624.9994 Fax: 519.624.1917
COVID-19 RESPONSE
Update: June 24, 2020
The pandemic has been an incredible driver of change, and the healthcare industry has felt the ramifications more than most. COVID-19 has forced the healthcare system to change, to find new, safe and effective ways to provide care. While the environment has been incredibly challenging, it has also sparked innovation.
For CBI Health, it has often been a matter of accelerating plans already in place, as with our virtual care / telehealth platform. Virtual care has enabled us to not only keep our clients and staff safe, but to provide people with the best care when and where they need it, whether that’s in our clinics or in their homes. Even now, as we carefully expand our in-clinic services, our clients are reporting high levels of satisfaction with the virtual care they are receiving and appreciate the option to receive care in their own home. Virtual care has also allowed us to cross geographies and reach vulnerable clients in remote locations who would not otherwise have access to care. Equally encouraging, many of our highly specialized programs and services are now available virtually, and therefore available to all.
The new environment has also driven change and innovations in our partner network. We’ve been working with all kinds of new partners on all kinds of new things, creating and developing new ways to support the pandemic and post-pandemic world. We are doing innovative work with employers to expedite care for injured workers either virtually or in-person to support recovery from workplace injuries. We’re expanding our work with non-profit agencies and community groups, lending our support and expertise in important fields like social isolation, Alzheimer’s and dementia care. We’re working with exciting, creative experts in human-centred design to make sure that as we’re developing new programs and processes, we’re doing so in a way that keeps the client experience first.
Our relationship is also changing with our important partners in the healthcare system. We have been hard at work with hospitals across Canada to expand our community support services, developing new programs to expedite discharge and safely transition people back to their own homes post-surgery. We’re also working with health authorities on programs, services and tools to support extended or differentiated home care, and prepare for post-COVID support.
The healthcare industry has been changed forever. Transformation is needed to meet the new reality, and at a faster pace than anyone could have ever anticipated. With solid partners, an innovative mindset and incredibly hard work from all our staff across the country, we’re proving it can be done.
Take care, be safe and stay well.
Jon Hantho
President & CEO, CBI Health
UPDATE: APRIL 8, 2020
FOR NON-URGENT CARE, WE ARE TEMPORARILY OFFERING VIRTUAL CARE/TELEHEALTH SERVICES FROM THIS LOCATION. PLEASE CALL US AT
905-524-2365 OR EMAIL HamiltonEwen@cbi.ca FOR DETAILS, RECORDS REQUESTS OR TO BOOK AN APPOINTMENT.
Update: MARCH 31, 2020
To our valued patients,
In order to escalate health and safety precautions we are temporarily postponing all in-clinic appointments in our schedule until further notice.
WE CAN STILL HELP.
To continue progressing your health goals we are
NOW OFFERING VIRTUAL PHYSIOTHERAPY TREATMENTS.
Virtual treatments use electronic communication to remotely provide health care information and virtual treatment services.
What is a virtual treatment?
· Scheduled like an on-site visit
· One-on-one visit with a registered physiotherapist
· 30 minute appointments
· Reimbursable by MVA, WSIB and the majority of insurance companies
Please contact our affiliate clinic : Westend Physiotherapy at: 905-524-2365 and we can provide you with more detailed information about virtual treatments.
Westend Physiotherapy is also OPEN & TREATING PATIENTS IN PERSON for acute and urgent injuries. Please contact them at 905-524-2365.
Stay healthy….stay safe.
Update: MARCH 17, 2020
All,
The CBI Health team is committed to the health and safety of our clients and employees. This has been, and will always be, our core priority as we continue to serve clients who rely on us for treatment and support every day.
As an integrated partner with health systems across Canada, we have been preparing for and responding to the challenges that the COVID-19 virus has presented. Our leadership and clinical teams have been working tirelessly to ensure that our protocols are current, that our staff are well trained and supported, and that all decisions that we make are in the best interests of our clients.
The CBI Health pandemic response plan has been active for some time and it is constantly being adjusted and updated to accommodate new developments. Key elements include:
- Ongoing and regular training and support of our health care employees on safe practices
- Ensuring we have the right equipment and supplies to keep clients and employees safe
- Screening and clinical best practices employed throughout our network
- Rapidly expanding virtual care options deployed where appropriate and effective for our clients
- Constant communications with our clients to ensure that they have the right information and that we are listening and responding to their needs
These are difficult and challenging times for Canadians and the world at large. We are highly sensitive to the rapidly changing landscape and the potential impact on our clients and employees.
We also recognize that we play an important role in securing and supporting the broader health care system in every province. We are working closely with the various health agencies, hospitals and experts to continue to play a positive contributing role in successfully navigating through this pandemic.
More than ever before, I am extremely grateful for the hard work and dedication of our staff across the country as they continue to deliver quality care to those who rely on us. The work they are doing is important to so many people. Please know that as an organization we are doing everything we can to keep them and our clients safe as they continue their important work.
Please stay safe,
Jon Hantho
President & CEO, CBI Health